Location: Based in New York or New Jersey; periodic travel required to support retail locations and infrastructure deployments domestically and internationally

POSITION SUMMARY:
We are looking for a driven and technically sharp Senior Infrastructure and Network Analyst to play a key role in our growing IT organization. This is a hands-on, high-ownership position where you will be responsible for the reliability, security, and continuous improvement of enterprise infrastructure across our corporate offices, retail locations, warehouses, and international regions.
You won’t just be keeping the lights on — you’ll be an active contributor to AI enablement, cloud modernization, and security maturity initiatives that are shaping the future of how we operate. If you thrive in dynamic environments, take pride in building infrastructure that scales, and bring a forward-thinking mindset to everything you do, this role was built for you.

RESPONSIBILITIES:
Infrastructure & Network Operations
• Design, deploy, and maintain enterprise network and server infrastructure across a distributed portfolio of corporate, retail, and warehouse environments domestically and internationally
• Ensure network uptime, performance, and security across a large multi-site environment encompassing enterprise switching, routing, firewall, and wireless platforms
• Support retail store openings end-to-end, from network design and equipment staging through installation, cutover, and post-launch validation
• Conduct on-site visits for infrastructure maintenance, equipment lifecycle management, and network upgrades as needed
• Maintain data center and network closet standards, including power and physical infrastructure management
• Support and administer enterprise storage environments, including storage area networks and network-attached storage, covering provisioning, volume management, performance monitoring, and capacity planning
 
Systems, Data Protection & Cloud Services
• Administer Microsoft 365 services including cloud identity, email, collaboration, and security and compliance platforms
• Oversee enterprise backup and data protection strategy, with emphasis on recoverability, resilience, and data integrity
• Oversee file storage lifecycle, including archiving strategies, cloud migration planning, and long-term storage optimization
• Support cloud infrastructure across IaaS and SaaS environments, ensuring performance, cost efficiency, and security alignment
 
Security & Compliance
• Partner with leadership to implement and maintain security controls across network, endpoint, and cloud environments
• Support identity and access management practices including authentication, directory services, and privilege management
• Maintain security documentation and contribute to compliance readiness across relevant frameworks
• Evaluate and integrate security tooling that improves threat visibility, anomaly detection, and policy enforcement
 
AI Initiatives & Intelligent Automation
• Identify, evaluate, and implement AI-powered tools that reduce operational toil, improve system reliability, and enhance team productivity
• Develop and maintain automation using PowerShell and intelligent orchestration platforms to streamline repetitive infrastructure tasks
• Drive adoption of AI-assisted monitoring and observability solutions that enable proactive incident detection and faster resolution
• Contribute infrastructure, connectivity, and security requirements in support of the organization’s broader AI adoption roadmap
• Partner with cross-functional stakeholders to assess AI readiness and develop infrastructure upgrade roadmaps that support AI workloads at scale
 
Change Management, Projects & Documentation
• Submit and manage formal change requests in accordance with organizational change management standards
• Plan and execute infrastructure, network, security, and modernization projects from scoping through delivery
• Maintain accurate, audit-ready technical documentation, SOPs, and knowledge base articles
• Produce regular operational recaps summarizing incidents, project progress, and infrastructure health
• Support global IT initiatives including regional infrastructure and end-user support across international locations
 
Mentorship & Collaboration
• Serve as a senior escalation resource for complex troubleshooting and technical decision-making
• Mentor and guide IT team members on infrastructure, security, and emerging technologies
• Communicate technical concepts and trade-offs clearly to both technical and non-technical stakeholders
• Foster a collaborative, accountability-driven team culture grounded in continuous improvement
 
QUALIFICATIONS:
• 5+ years of hands-on experience in enterprise infrastructure, systems, and network administration
• Strong proficiency with Windows Server, Active Directory, DNS, DHCP, and related directory and identity services
• Demonstrated experience administering Microsoft 365 across email, collaboration, identity, and compliance workloads
• Solid hands-on background with enterprise networking — including routing, switching, firewalls, VLANs, and enterprise wireless
• Experience overseeing enterprise backup and disaster recovery programs with a focus on reliability and recoverability
• Proficiency in scripting and automation using one or more languages such as PowerShell, Python, or Bash, with a genuine interest in building solutions that reduce manual effort and scale with the environment
• Experience with enterprise endpoint management platforms, including device enrollment, configuration policy deployment, compliance enforcement, and remote remediation across Windows, macOS, and Linux environments
• Experience with enterprise virtualization platforms, including virtual machine lifecycle management, resource allocation, snapshots, and high availability configurations
• Disciplined approach to change management, documentation, and operational best practices
• Experience supporting multi-site retail, hospitality, or distributed enterprise environments
• Experience with or curiosity toward AI-assisted tools that improve IT operations, service management, and team productivity
• Experience working with remote monitoring and management platforms and IT service management tools for ticketing, change management, and operational workflows
• Working knowledge of Microsoft Copilot or similar AI productivity platforms within M365
• Relevant industry certifications (e.g. CCNA/CCNP, Microsoft Azure or M365 certifications, or equivalent)
• Experience with IaaS and cloud networking across major cloud platforms

 $90,000 -115,000 base salary (This range represents the low and high end of the anticipated base salary range for this NY OR NJ - based position. The base salary will depend on numerous factors such as: experience and qualifications for the role, experience level, skillset, and balancing internal equity relative to other A+O employees.)